CONTACT US FOR ANY QUESTIONS
Do you need us to help you find your ideal shirt? Do you have questions about your order? Do you want to collaborate with the Cloud9 Ibiza family or just have something to tell us? Write us! We will be delighted to speak with you.
FREQUENTLY ASKED QUESTIONS
As a general rule, our shirts run large. In any case, we advise you to use our size guide as a reference.
Our garments are 100% cotton; fine and light in the majority of the summer collections and thicker cotton is used for those made with the Dobby technique.
In the description of each product, you will find the specifications.
Shipping within Spain is 7€ and to the rest of the EU 13€.
For other destinations, please inquire through our contact form.
From the point of confirmation of purchase, the delivery time for orders within Spain is 4 business days; for the rest of the European Community it is 7 business days.
You will receive an email with a tracking number when it’s on it’s way. You can check it’s progress and see when you are about to receive it.
If more days than the established period have passed, please contact us and we will find a solution.
Yes, if you are in Ibiza.
At the end of the purchase process you have the option to choose in store pickup or shipping. In the case you would like to pickup your items, you can either make an appointment with us for pick up at our warehouse or at one of our markets.
Returns and exchanges
Yes, of course. If you made your purchase on our website, we will bear the costs of the return and the new shipment.
If, on the other hand, you bought it at any of our markets, you are responsible for the return and we will send you the new shirt at no cost to you.
The return period is 14 days from the date of receipt of your purchase.